Frequently Asked Questions

Welcome to Hani Skin. Below you'll find answers to the most common questions about our products, shipping and how to choose the right Korean skincare for your skin. Still need help? Contact us at hello@haniskin.com

About Hani Skin

Yes, every product at Hani Skin is sourced directly from verified Korean beauty suppliers, never from grey-market resellers or third-party marketplaces. We work exclusively with authorised distributors who source straight from the official Korean brand warehouses, so you're getting the exact same formula sold in licensed Korean pharmacies and beauty retailers.

Every product ships sealed in its original packaging with the full ingredient list (INCI) and manufacturing details printed by the brand.

Shipping & Delivery

We ship across Australia with two options: Standard Shipping (8-14 business days) and Express Shipping (3–5 business days) for when you need your routine to arrive fast. All orders are processed within 0–2 business days after payment confirmation, and you'll receive a tracking number by email so you can follow every step. Shipping is charged per order — not per product — so adding to your cart only makes your delivery better value.

Good news on customs: orders under AU$1,000 are exempt from customs duty under Australian law — and the vast majority of our orders fall well within that threshold. In rare cases, the Australian Border Force may apply a small GST charge, in line with standard Australian import regulations. We always declare full and accurate values on every shipment so there are no surprises at customs.

Skincare Guidance

Most products at Hani Skin are designed with skin barrier health in mind — Korean skincare is known worldwide for its gentle, layered approach. However, every formula is different. Some of our products are fragrance-free and ideal for reactive skin (like Beplain Mung Bean Cleanser and ANUA Heartleaf Cleansing Oil Mild), while others contain fragrance or active ingredients better suited for resilient skin (like Medicube PDRN Pink Peptide Serum).

Each product page includes detailed information about its ingredients, intended skin type, and what to look out for. We always recommend reading the full ingredient list before adding a new product to your routine.

This information is educational and not a substitute for professional skincare advice. If you have a diagnosed skin condition or are unsure how a product will interact with your skin, please consult a qualified dermatologist.

Authentic K-beauty, curated for Australian skin. Need personalised guidance? Email us at hello@haniskin.com — we respond within 48 hours.